Terms & Conditions of Sales

The Thudinian Escape

General Terms and Conditions of Sale

Part 1: General Rental Conditions for ""L'Evasion Thudinienne"", Gîte and Furnished Apartment

1. Purpose

These terms and conditions define the rights and obligations of the parties in the context of remote booking of services offered by our establishment, whose contact details are specified in the booking confirmation document. They govern all the steps necessary for booking and managing the booking between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of the reserved rate, accessible on our booking platform. These general terms and conditions of sale apply to all bookings made online via our booking platform.

The contract is a short- and medium-term rental agreement, ranging from a minimum of two nights to several weeks. The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish their primary residence in the rented property. Under no circumstances may the tenant claim any right to remain on the premises after the expiration of the initially agreed rental period.

L'Evasion Thudinienne comprises two accommodations on the same site, 36 rue Haut de Sambre, 6530 Thuin, including:

Furnished apartment: maximum 4 occupants, 1 bedroom, located on the ground floor of the building.
Cottage: maximum 4 occupants, 1 bedroom, located on the 1st floor of the building and accessible by an external staircase.

Each accommodation has a private terrace equipped with garden furniture and a charcoal BBQ.

Outdoor spaces such as the heated swimming pool, sun loungers and the pétanque court are shared between the occupants.

The tenant is required to respect the maximum occupancy stated in the rental agreement. Any breach of this clause may result in the immediate termination of the rental agreement, at the tenant's expense, with the rental amount remaining definitively payable to the landlord.

The tenant must arrive on the day and at the times indicated. In case of late or delayed arrival, the tenant must notify the landlord.

2. Reservation

The customer selects the services presented on our booking platform. They acknowledge having reviewed the nature, purpose, and booking terms of the services available on our platform and having requested and obtained all necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process.

3. Booking Process

Reservations made by the customer are processed via the online booking form accessible on our booking platform. The reservation is considered confirmed upon receipt of the booking form. Prior to making any reservation, the customer agrees to complete all required information on the booking form or request. The customer attests to the truthfulness and accuracy of the information provided. After the final selection of services to be booked, the booking process includes, in particular, the authorization of the credit card as a guarantee, review and acceptance of the general terms and conditions of sale and the terms and conditions of the selected rate before confirming the reservation, and finally, confirmation of the reservation by the customer.

4. Contract conclusion procedures

Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the booking confirmation email summarizes the contract offer, the services booked, the prices, the terms and conditions of sale relating to the selected rate, accepted by the customer, the date of booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.

The rental is effective upon payment of the full price of the stay at the end of the booking process.

Unless otherwise specified in the booked offer, the price of the stay does not include:

A bank imprint of 250 euros is required as a guarantee.
A fee of 50 euros will be charged if the accommodation is not left in an impeccably clean condition at the end of the stay.

The deposit

The security deposit (€250) must be paid no later than 5 business days before the arrival date via the secure online deposit application Swikly. The credit card authorization taken for the deposit will be automatically released a few days after the check-out inspection if there is no damage to the accommodation, the outdoor areas provided (swimming pool, garden furniture, sun loungers, pétanque court, etc.) or the surrounding area.

5. Cancellation or modification by the customer

The following cancellation policy applies:

In case of cancellation more than 45 days before the arrival date, the sums paid will be fully refunded .
In case of cancellation Between 45 days and 30 days before the arrival date, 30% will be retained as compensation.
In case of cancellation 30 days or less before the arrival date, or in case of no-show, no refund will be given and the full amount of the stay is due .

All cancellations must be notified in writing (email or letter) to the establishment. All reservations are nominative and cannot be transferred to a third party under any circumstances, whether free of charge or for payment.

6. Consumption of the service

At the time of booking, the client and all occupants of the accommodation will be asked for a front/back copy of a valid identity document (identity card or passport). Any behavior contrary to public decency and order will lead the establishment to ask the client to leave the premises without any compensation or refund. The client accepts and agrees to abide by the establishment's Internal Regulations. Should the client fail to comply with any provision of the Internal Regulations, the establishment will be obliged to ask the client to leave the premises without any compensation or refund. The Internal Regulations are attached to the rental agreement and posted in the accommodation.

7. Security - Insurance - Responsibilities

The establishment cannot be held liable for the non-execution or improper execution of the reservation in cases of force majeure, actions of third parties, or actions of the client, including but not limited to internet network unavailability, inability to access the website, external intrusion, computer viruses, or unauthorized prepayment by the cardholder's bank. Any reservation or payment that is irregular, invalid, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against the client.

Family Civil Liability Insurance (Private Life)

The tenant declares that they are covered by Family Civil Liability insurance. In the event of a breach of this insurance, the tenant agrees to take out a policy covering this risk.

The tenant is legally responsible for any damage caused by their fault to the property, its contents or to other persons, both in the rented accommodation and in the outdoor areas made available (swimming pool, pétanque court, garden, parking lot, etc.).

Security

Any minor accompanying the tenant for the booking is under the sole responsibility of the tenant within the property, both in the rented accommodation and in the outdoor spaces made available (swimming pool, pétanque court, garden, parking...).
The tenant agrees to respect the maximum capacity during the stay (4 people).
L'Evasion Thudinienne declines all responsibility for failure to comply with the Internal Regulations and the General Terms and Conditions of Sale which may cause accidents or damage both inside and outside the gîte, in the parking lot or during maneuvers entering or leaving the parking lot, which may cause harm to a member of the group or to a third party, as well as to their vehicles.

8. Complaints

Claims relating to the non-performance or improper performance of the services booked must, under penalty of forfeiture, be brought to our attention in writing (registered letter or email) within eight days of the departure date from the establishment. Supporting documents must be attached. In the absence of an agreement between the parties, only the Courts of Charleroi shall have jurisdiction.

9. Price

The prices for booking services are displayed before and during the booking process. Prices are confirmed to the customer inclusive of all taxes, in the establishment's local currency, and are valid only for the period indicated on the booking platform. If payment is made to the establishment in a currency other than the one confirmed on the booking, the exchange fees are the responsibility of the customer. All bookings, regardless of origin, are payable in the establishment's local currency, unless otherwise specified on-site. Unless otherwise stated on the booking platform, additional services are not included in the price. Any applicable taxes (local taxes, tourist taxes, etc.), shown on the rates page, are payable directly to the establishment on-site. Prices include VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the prices shown on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

10. Payment

The customer provides their bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club… depending on the possibilities offered by the establishment's booking platform) by directly indicating, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram.

The establishment has chosen elloha.com/stripe.com to secure online credit card payments. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, limit reached, input error… In case of problem, the customer will have to contact his bank on the one hand, and the establishment on the other hand to confirm his reservation and his method of payment.

11. Respect for privacy

On each personal data collection form, the customer is informed whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, and its service providers (including online payment providers). The customer authorizes elloha.com to share their personal data with third parties, provided that such sharing is compatible with the performance of elloha.com's obligations under these terms and conditions and in accordance with the Customer Personal Data Protection Charter. Specifically, during online payment, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank for the execution of the booking contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection as defined by the French Data Protection Act (Loi Informatique et Libertés). However, the customer consents to this transfer, which is necessary for the execution of their booking. Constellation SAS / Stripe.com, acting in their professional capacity, have committed to the establishment to take all necessary security measures and ensure the confidentiality of data during these data transfers.

12. Convention on Evidence

Entering the required bank details, along with accepting these terms and conditions and the booking confirmation or request, constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature. The computerized records stored in the elloha.com computer systems will be kept under reasonable security conditions and considered proof of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.

13. Force majeure

Force majeure is defined as any event beyond the control of the parties that is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of their contractual obligations. Events of force majeure or fortuitous events are those typically recognized by Belgian courts and tribunals. Neither party shall be liable to the other for any failure to perform its obligations resulting from a force majeure event. It is expressly agreed that force majeure shall suspend the performance of the parties' reciprocal obligations and that each party shall bear its own costs arising therefrom.

14. Dispute Resolution

These General Terms and Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may apply in the country of residence of the consumers.

15. Acceptance of the general terms and conditions

These General Terms and Conditions of Sale, the terms and conditions of sale of the rate reserved by the customer, and the booking voucher or request express the entirety of the obligations of the parties. No general or specific terms and conditions communicated by the customer may be incorporated into these general terms and conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation or request (including the specific terms and conditions of the reserved rate) and these general terms and conditions. In the event of any conflict between the booking confirmation and these general terms and conditions, the provisions contained in the booking confirmation shall prevail with respect to the obligation in question. These general terms and conditions of online sale may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general terms and conditions of online sale will be published online by the establishment. Once published online, the new version of the general terms and conditions of online sale will automatically apply to future customers.

Unless expressly stated otherwise, the tenant is deemed to have read and accepted the terms of these general conditions at the time of booking and, at the latest, at the time of taking possession of the establishment.

Part 2: General Terms and Conditions of Online Sale via BOOKING, AIRBNB and ABRITEL

1. General Information

Bookings made via the BOOKING, AIRBNB and ABRITEL platforms are required to comply with the same general conditions as those listed in Part 1 of this document.

2. Offers

All advertisements, web pages or offers appearing on the BOOKING, AIRBNB and ABRITEL platforms are prepared in good faith and based on available data. Maps, photos, and illustrations are for informational purposes only and are not contractually binding. They may be subject to change before the booking is finalized. The client authorizes us to correct any obvious factual errors in the information we provide.

3. Price

The prices displayed at the time of booking on the BOOKING, AIRBNB, and ABRITEL platforms constitute the total price of the service sold (excluding the cleaning fees mentioned in Article 4 of Part 1). Tourist tax is payable on site.

Any additional charges are clearly indicated before the service is booked. The client authorizes us to correct any obvious pricing errors.